Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product. To cancel or return goods please contact us via email quoting your order number. Please note that if a product has been chosen to be shipped with an �untracked� service, then we are not responsible for any product losses or damages of said product.